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16. Conflict and Conflict Resolution

We've seen that within projects, an increasing complexity of roles is expressed by a distribution of design authority and partial property rights. While this is an efficient way to distribute incentives, it also dilutes the authority of the project leader -- most importantly, it dilutes the leader's authority to squash potential conflicts.

While technical arguments over design might seem the most obvious risk for internecine conflict, they are seldom a serious cause of strife. These are usually relatively easily resolved by the territorial rule that authority follows responsibility.

Another way of resolving conflicts is by seniority -- if two contributors or groups of contributors have a dispute, and the dispute cannot be resolved objectively, and neither owns the territory of the dispute, the side that has put the most work into the project as a whole (that is, the side with the most property rights in the whole project) wins.

These rules generally suffice to resolve most project disputes. When they do not, fiat of the project leader usually suffices. Disputes that survive both these filters are rare.

Conflicts do not as a rule become serious unless these two criteria ("authority follows responsibility" and "seniority wins") point in different directions, and the authority of the project leader is weak or absent. The most obvious case in which this may occur is a succession dispute following the disappearance of the project lead. I have been in one fight of this kind. It was ugly, painful, protracted, only resolved when all parties became exhausted enough to hand control to an outside person, and I devoutly hope I am never anywhere near anything of the kind again.

Ultimately, all of these conflict-resolution mechanisms rest on the wider hacker community's willingness to enforce them. The only available enforcement mechanisms are flaming and shunning -- public condemnation of those who break custom, and refusal to cooperate with them after they have done so.


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